hepibet Terms & Conditions — What you need to know before you start

1. Introduction

By using the hepibet.app website and its associated mobile applications, you are automatically considered to have accepted these terms and conditions. It is therefore important to read them in full before accessing the hepibet platform for the first time.

These terms and conditions serve as a legal agreement between hepibet and its users. All matters covered here — including account registration, gameplay, financial transactions, bonus claims, and support services — are governed by these terms.

Hepibet reserves the right to update these terms and conditions at any time. Any changes will be posted on the website and registered members will be notified by email. Continued use of the platform after such changes constitutes acceptance of the updated terms.

2. Eligibility & Registration

To open an account and play on hepibet, the following conditions must be met:

• Users must be at least 18 years of age. Account creation by minors is strictly prohibited.
• All information provided during registration must be truthful, accurate, and up to date.
• Each individual may only create one account.
• Accounts cannot be created from countries where online gaming is prohibited by law.
• After registration, hepibet may request identity verification documents at any time.

During registration, you will need to provide your name, email address, mobile number, and date of birth. This information will be stored and used in accordance with hepibet's privacy policy.

3. Account Management

Keeping your hepibet account secure is entirely your responsibility. Never share your login credentials with any third party. hepibet will not be held liable for any unauthorized use of your account.

• Use a strong password and update it regularly.
• If you notice any suspicious activity on your account, contact the support team immediately.
• Avoid logging in from public computers or other people's devices.
• Contact support to update your account information.

Hepibet reserves the right to temporarily suspend any account for investigation purposes, particularly if there are signs of fraud or a security breach.

4. Deposits & Withdrawals

Hepibet supports transactions in BDT. Accepted deposit and withdrawal methods on our platform are bKash, Nagad, and Rocket. New payment methods may be added from time to time.

• The minimum deposit amount is BDT 200; the maximum limit is subject to applicable rules.
• KYC (Know Your Customer) verification is mandatory before making a withdrawal.
• Withdrawals are typically processed within 24–72 hours.
• Deposits and withdrawals must be made using the same payment method.
• Withdrawals to third-party accounts or in another person's name are not permitted.
• Hepibet may request additional verification for any transactions deemed suspicious.

5. Bonuses & Promotions

Hepibet regularly offers a variety of bonuses and promotions. Each bonus offer comes with specific terms that must be met.

• The welcome bonus is available to new members only and can be claimed once.
• Wagering requirements must be met before any bonus funds can be withdrawn.
• Using multiple accounts or a VPN to claim bonuses is strictly prohibited.
• Hepibet may modify or cancel any bonus offer at any time.
• Bonuses have a fixed validity period; any unused bonus will be forfeited upon expiry.
• If bonus conditions remain unfulfilled, the bonus balance will be deducted prior to withdrawal.

For full details on any bonus, refer to the "Terms" link next to each offer. If you have any questions, our support team is happy to help.

6. Gaming Rules

All games available on hepibet are operated by internationally licensed providers. Game outcomes are determined using Random Number Generator (RNG) technology, ensuring complete fairness and impartiality.

• Each game has its own rules and published RTP (Return to Player) rate.
• If a game is cancelled due to a technical error, bets will be refunded.
• Any active bets will be saved on the server if your internet connection is lost.
• If you experience any issue during a game, take a screenshot immediately and contact support.
• The provider's server logs shall serve as the final and definitive record.

Basic etiquette must be observed when playing Live Casino games with real dealers. The use of inappropriate language in chat may result in a warning on your account.

7. Prohibited Activities

The following activities are strictly prohibited on the hepibet platform. If detected, the account will be permanently closed and all balances may be forfeited:

• Creating multiple accounts or using another person's account.
• Registering with a fake ID or false information.
• Using the platform for money laundering or any illegal financial transactions.
• Playing games using bots, scripts, or automation software.
• Placing bets strategically to abuse bonuses (Bonus Abuse).
• Intentionally exploiting any technical vulnerability in the system.
• Harassing or threatening other players.

8. Responsible Gaming

Hepibet believes gaming should be an enjoyable experience — it should never have a negative impact on your life. That is why we place the highest importance on responsible gaming.

The following features are readily available to all users on our platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Cooling-Off Period: Take a break for anywhere from 24 hours up to 30 days.
• Reality Check: Review a summary of your gaming time and spending at regular intervals.

If you are struggling to control your gaming, please reach out to the hepibet support team. We are always here to help.

9. Privacy & Data Protection

Hepibet keeps all user personal data with the utmost security. Under our privacy policy, your information will never be sold to third parties.

• Information collected at registration is used solely for the purpose of providing our services.
• Documents submitted for KYC verification are stored on encrypted servers.
• Information may be shared with authorities where required by legal obligation.
• You can opt out of marketing communications at any time.

For more details, visit our Privacy Policy Visit the page.

10. Account Closure & Suspension

Hepibet may suspend or permanently close an account under any of the following circumstances:

• If any part of these terms and conditions is violated.
• If evidence of fraud or illegal activity is found.
• If KYC verification is not completed or false documents are submitted.
• Upon receiving instructions from legal or regulatory authorities.

Users may also request account closure at any time through support. You will have the opportunity to withdraw any valid balance before the account is closed, provided there are no fraud-related concerns.

11. Changes to Terms

Hepibet reserves the right to partially or fully amend these terms and conditions at any time. Notice will be posted on the website and registered members will be notified by email before any changes take effect.

Continued use of the platform after any changes will be considered acceptance of the updated terms. If you do not wish to accept the new terms, you will have the option to close your account.

12. Contact

If you have any questions or complaints regarding these terms and conditions, please contact the hepibet support team. Our team is available 24 hours a day, 7 days a week.

• Live Chat: Click the icon at the bottom right of the website.
• Email: [email protected]
• For general inquiries, visit our FAQ Page View.

We typically respond to all emails within 24 hours. For urgent matters, please reach out via live chat.