Your personal data matters to us at hepibet. This privacy policy clearly explains what information we collect, why we collect it, and how we keep it safe.
How We Protect Your Privacy
All your personal data is stored on secure servers using SSL encryption. We never sell your information to third parties.
Hepibet only collects data that is necessary to provide its services. We do not ask for unnecessary or excessive personal information.
National ID or passport information provided for identity verification is stored with the highest level of security and used solely for verification purposes.
Marketing communications, cookie use, and data sharing — all of it is based on your consent. You can opt out at any time.
Our systems undergo regular security audits. Any vulnerabilities are addressed promptly to keep your data protected.
You may request the deletion of your personal data at any time. We are obligated to erase all data beyond what is required by law.
By using hepibet.app, you are considered to have accepted this privacy policy. We recommend reading it in full before accessing the platform for the first time.
Hepibet is a trusted online gaming platform for Bangladeshi players. We believe that one of the most important things for any gamer is having control over their personal data — and that belief is the foundation of our privacy policy, written in plain language and with full transparency.
This policy explains what data we collect, how it is used, who it may be shared with, and how you can maintain control over your information. Our support team is always available to answer any questions about hepibet's privacy policy.
hepibet adheres to international data protection standards and is committed to safeguarding user privacy.
Hepibet collects only the data required to operate its services effectively. Full details are provided below:
| Types of Data | Description | Purpose |
|---|---|---|
| Identity | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact | Email address, mobile number | Account Communication & Security |
| Financial | Mobile banking number, transaction history | Deposit & Withdrawal Process |
| Technical | IP address, device information, browser type | Security Monitoring & Fraud Prevention |
| Behavioral | Gaming history, preferences, time spent on the platform | Service Improvement & Personalization |
The above information is collected at the time of registration, automatically while using the platform, and directly through the KYC process.
Hepibet uses the data it collects for the following purposes:
We never sell your data to advertisers or share it with third parties without your consent.
If you no longer wish to receive marketing emails or SMS, contact our support team at any time — we will stop them immediately.
Hepibet uses industry-standard security measures to protect your data. Our security framework includes:
In the event of a data security breach, we are required to notify affected users within 72 hours.
Hepibet retains your data only for as long as necessary. The retention periods for each data type are outlined below:
After the retention period ends, data is securely deleted or anonymized. The period may be extended where required by law.
As a hepibet user, you have the following rights over your personal data:
You may request to see what personal data we hold about you.
You may request correction of any inaccurate or outdated information.
You may request deletion of your data under certain circumstances.
In certain circumstances, you may request that we restrict the processing of your data.
You may request a copy of your data in a portable format.
You can object to the use of your data for specific purposes.
To exercise any of these rights, please contact our support team. We generally respond to all requests within 30 days.
Hepibet strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect personal information from minors.
If a minor is found to have registered using false information, the account will be closed immediately and all associated data will be deleted.
If you believe a minor has accessed the platform using your account or device, please contact our support team immediately.
Hepibet reserves the right to update this privacy policy, in part or in full, at any time. When significant changes are made, we will:
Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. If you do not wish to accept the new policy, you will have the option to close your account.
For any questions, concerns, or data-related requests regarding this privacy policy, please reach out to the hepibet support team:
We typically respond to all emails within 24–48 hours. Requests for data deletion or correction may take up to 30 days to process.
Frequently Asked Questions About the Privacy Policy